Shipping Policy

This Shipping Policy applies to all orders placed on www.radheshyamsteel.in, operated by Radhe Shyam Steel and crokri.

3.1 Order processing

• Orders are processed only after payment is successfully confirmed (online via Razorpay or UPI).

• Once confirmed, an order moves to Pending Packaging, where our team packs the items. Steel and crokri products are packed with care, as some items are fragile.

• After packing, the order is picked up by a courier partner and a tracking ID is assigned to it. The order is then marked Delivered once it reaches you.

3.2 Shipping partners

Orders are shipped through reputed third-party courier and logistics partners, which may include Mahavir Courier, Shree Maruti Courier, DTDC, Delhivery, Blue Dart, India Post and Professional Couriers. The courier used for your order is chosen based on your location and serviceability, and the tracking ID for your shipment is shared with you so you can follow its progress.

3.3 Serviceability

• Delivery is available only to serviceable PIN codes. If your PIN code is not serviceable by our courier partners, we may be unable to accept or fulfil the order, in which case any amount paid will be refunded.

• You are responsible for providing a complete and correct delivery address, including PIN code and a reachable phone number. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address, or by the recipient being unavailable.

3.4 Shipping charges

• Shipping is charged per product. Every product carries its own delivery charge. That charge applies to each unit you order, and the total is shown separately in your cart and at checkout before you pay.

• The shipping amount shown at checkout is the full courier/freight cost of delivering your order to your serviceable PIN code — nothing further is collected on delivery.

3.5 Delivery timelines

• We make reasonable efforts to dispatch and deliver your order promptly after payment is confirmed, subject to product availability and the courier's schedule.

• Estimated timelines are indicative only. We are not responsible for delays caused by the courier or by circumstances beyond our reasonable control (for example, weather, strikes, regional restrictions or other disruptions).

3.6 Multiple items in one order

Where an order contains multiple products, we will try to ship them together. Depending on size, weight, fragility or stock location, items may occasionally be dispatched in more than one shipment. An order is shipped to a single delivery address; to ship to different addresses, please place separate orders.

3.7 Tracking, risk and delivery issues

• Once your order is picked up, you can track it using the tracking ID provided.

• Risk in the products passes to you upon delivery.

• Because crokri can be fragile, please inspect your parcel at the time of delivery. If the packaging is visibly tampered, leaking or damaged, or if an item arrives damaged or incorrect, please report it to us as described in the Returns & Cancellations policy.

3.8 Failed or undelivered shipments

If a delivery cannot be completed after the courier's reasonable attempts (for example, due to an incorrect address or the recipient being unreachable), the order may be returned to us. In such cases we will contact you, and any refund will be handled in line with our Returns & Cancellations policy.

3.9 Contact Us

For any shipping or tracking query, please reach out to our support team:

• Email: radheshyamsteel08@gmail.com
• Phone / WhatsApp: +91 90818 15180